Volkswagen - Sipa Automobiles - Tarbes

Buying a car is exciting. Buying a car for the first time in France is even more exciting! But Volkswagen Lavillauroy and in particular Dominique took away all our worries! From the first moment, the communication was excellent and very friendly. Dominique answered our question thoroughly and quickly. By phone, by email, and with a mix of languages. He made sure we understood everything. He informed us not only about the car but also about the administrative process, that we were not familiar with. This way we could make up our mind about our dream car quickly and confidently. Once decided Dominique took care of all the paperwork. On the day we arrived to pick up the car we got an excellent explanation of all technical aspects. Based on our purchase experience we highly recommend this Volkswagen dealer in Tarbes!

Remote purchase of my t-Roc today. Thank you for coming to pick me up from the station (good service👌) The only negative point was delivery of my car with the windshield impacted in the field of vision plus scratched meter screen + arg plastic of the interior door sill also scratched. Too bad to discover it as a fait accompli and not to have been informed. For an Ocaz vehicle at €28,000 paid in cash.. it's a bit of a shame... Unfortunately no commercial gesture seems possible according to the person who informed me on the phone 😬 tempi for me Sincerely

I took a Skoda karoc on LLD 4 years ago from technicentre auto because at that time Skoda was with them. In the meantime Skoda is in the process of moving to wv Tarbes. But always at technicentre. 1st disappointment at 72,000 KM I was told that the water pump had been changed. So I'm going to wv. Reception more than limited, I am criticized for continuing to do but revision at technicentre. Wv takes the car from me anyway and unanimously I am told that it is not normal to have to change the water pump at this mileage (72000) it changes at 180000. the parent company Skoda did not want to take full responsibility for the repairs , results 210 euros out of my pocket for a pump that I should never have had to change. 2nd disappointment. I returned my karoc and at the car inspection we found 1 light scratch on each mirror, as well as under the driver's handle and a scratch on the door trim. Result: bill of around 1500 euros to return my vehicle....... No way to discuss with Skoda Pau managers. Despite the requests of Paul (Skoda Tarbes seller) who is an excellent salesman. To summarize Skoda makes a good car but you shouldn't have any problems. Sav very bad, without any humanity. I would not return to Skoda or wv for these reasons.